To ensure safety is our priority, we have made some changes to how we run our facilities. It is vital that all members adhere to the changes implemented to reduce the risk of infection.  We have Introduced the following:


  • Workout zones in our studios to reduce unnecessary movement and maintain social distancing. 
  • Limited our bookings of people able to attend exercise classes. 
  • Introduced gaps between classes to reduce congestion and help staff clean studios
  • Limited the number of people who can attend at any one time in the gyms to ensure we adhere to social distancing rules. 
  • Asking staff and members to respect social distancing at all times. 
  • Introduced plastic screens to our reception desks. 
  • Located hand sanitisers at the front of the clubs to use on entry. 
  • Using signage and floor markings to help guide and improve awareness. 
  • Altered entry and exit points where necessary to help the flow of people. 


  • We have introduced an enhanced cleaning schedule for our cleaners and trainers to ensure that all areas of the facilities are cleaned frequently throughout the day. 
  • Touch points such as phones, keyboards are cleaned after every staff member has used them. 
  • We have introduced hand sanitising stations at the front of our facilities for all members to use on entry and throughout their workouts. 
  • We have introduced gaps between our classes to ensure staff clean down the studios after use. 
  • We are requesting members bring their own mats, filled water bottles and towels.  


  • The team will be washing their hands before their shift, after completing cleaning tasks and frequently throughout shifts.
  • Personal protective equipment (PPE) will be provided for to team members should they feel the need to wear them.
  • Our staff and external trainers will also be adhering to the social distancing rules. 
  • All our staff have had training about our new polices and procedures.  They will also be staying alert to situations that may arise whilst on shift.  



  • Please arrive on time as clients sessions will be staggered to ensure that people are not booked in straight after another client. This will allow us time to clean down the equipment and plinths.
  • For all bookings we will screen clients via telephone consultation to ensure they are not at high risk.
  • Virtual consultations are available should any clients wish. 
  • Please follow measures in place set out in the facilities.  We are following guidelines from the Chartered Society of Physiotherapy (CSP) and all therapists will continue to wear a face mask.
  • Please cancel and inform us if you develop or suspect you are developing symptoms related to Covid. 
  • If you would like to arrange or book in for your Physio/Chiropractic appointment please email: [email protected] 


  • Sessions can be booked with your trainer or at reception. 
  • You can request a time if available to conduct your session outdoors, 1:1 in a studio outside of class times or virtually.
  • We request that sessions will adhere to strict cleaning and social distancing rules. 
  • If you are interested in personal training or rehabilitation services please email: [email protected]


  • Our 7 day trial campaign will be suspended temporarily to allow our members to return back safely and effectively.
  • We will still offer pay as you go sessions. However, these must be bought in advance and allocated to a specific gym or class slot. Members will continue to have priority booking classes on our website and APP service. 
  • New membership sign ups. Keen to join up? We would love to see you join the Urban fitness Community. We request that anybody interested in a tour or signing up for membership to come between 12:00-16:00 Monday to Friday when we are least busy or book an appointment so that we can ensure a staff member is able to help you. 
  • We are launching a range of outdoor fitness classes and running programmes.  These are free to our members however, non members can pay to join in. Please keep an eye on our social media channels for more information. 
  • We will be launching a range of FREE You Tube Live classes which you can watch. Please subscribe HERE to our channel to find out more. 


Please do not come into the club if you are feeling unwell

Let us know if you or anyone in your household develop Covid-19 symptoms.

Do not remove cleaning materials/hand sanitiser from the Club.

Please hand sanitise on entry and exit of the club. Wash hands frequently. 

Maintain social distancing rules

Wipe down and store away equipment after use 

Please observe all notice signs, respect others around you and do your part to reduce the risk for others.