Terms and Conditions

TERMS & CONDITIONS Urban Health & Fitness Membership Terms & Conditions Please take time to read the terms and conditions before committing to membership as you will be bound by them. General membership rules 1. Adult membership is for individuals at least 17 years old. 2. It is a member’s responsibility to inform Urban Health & Fitness of any changes to their personal details including address and contact details. 3. Members must swipe their membership card on the card reader upon every entry to the club. 4. Members must wear clothing and footwear that is suitable to exercising. Due to the nature of some classes, footwear may not be needed at the discretion of the instructor. 5. Members will conduct themselves in a quiet and well-mannered fashion whilst in the facility. 6. No consumption of alcohol or recreational drugs is allowed in the facility. 7. Management reserves the right to amend class times and instructors without prior notice. 8. Equipment must be wiped down after use. 9. Please pre book classes and arrive with appropriate amount if time before the start. The instructor reserves the right to decline members joining more than 5 minutes after the class has started. Terms & Conditions • All members must comply with these rules which are incorporated into a members contract to maintain the standards of our facility and enable members to get full benefit from their membership. Any person that does not comply with these rules may be ejected, denied access or have their membership terminated by the management of Urban Health & Fitness Ltd. • Your choice of membership category on joining will determine the fees you pay. The membership application form sets out the membership and deposit fees payable when you join Urban Health & Fitness. The membership fee and any other fees are payable in advance by each member (irrespective of actual use of the facility) either by cash/debit/credit card or direct debit agreement. If you wish to pay by direct debit, these fees are collected on the 1st of each month or the nearest working day thereafter and membership is renewed automatically each year. • We reserve the right to refuse membership. • We reserve the right to make reasonable amendments to these rules at any time. Reasonable notice will be given by placing new rules within the reception desk of Urban Health & Fitness. Membership • A membership card will be issued to each new member when they join the studio. • There is a fee of £10 for replacement of lost, stolen or damaged cards. • Each member must swipe their card for security verification and fire safety when entering the studio. Any member that has forgotten their membership card may be asked for proof of identification. • Members will be refused entry if outstanding payment issues are not settled and payments outstanding after 30 days becoming due are liable for immediate recovery by lawful means. • Membership is personal to the member and may not be assigned, transferred or sold to other people or third parties. • No member must lend their membership card to anyone else. Failure to comply with this rule will result in termination of membership. • Membership cannot be suspended for any period of time. In exceptional circumstances such as injury or ill health, the management (at its sole discretion) may agree to suspend membership with documented medical evidence to a maximum of 6 months. • Membership payments are made via debit card transactions set out on the 1st of each month. Failure for Urban Health & Fitness to make payment, management are able to make up to 3 further attempts to receive the payments before freezing the membership. Cancellation • Cancellation of membership payable by direct debit must be in writing or email to the manager of Urban Health & Fitness providing one full calendar month’s nortice (i.e. written notice received on or before the 1st October will terminate membership on the 1st November). • We offer a 10 day ‘cooling off’ period whereby members can reverse their membership as long as the membership has not been used. Refunds Policy All fees for membership and Pay as you go (PAYG) are non-refundable. Fees paid for Physiotherapy, Chiropractic, Osteopathic and Massage Therapy are refundable subject to the client/member cancelling their appointment 48 hours before their set date and time. Fees and any refunds policy paid to self-employed personal trainers are exempt from the terms and conditions of Urban Health & Fitness Ltd as clients agree an individual agreement with the instructor. General • Opening times will vary during the year; any notices will be displayed accordingly. • You must ensure you finish your workout, showering or getting ready with sufficient time before the closure of the facility. • You may not bring pets into the facility (other than guide dogs). • You may not take any photographs or video recordings of you or the facility for press or promotional purposes. • We reserve the right to use individuals, group photographs or movies for press and promotional purposes. Where possible we will obtain a signed consent form before using any material. • We reserve the right to show potential members and other individuals the facility on a trial basis. Health & Safety • You must use the entrance to the facility when entering and exiting the premises. • You must not impede, interfere or damage the fire doors and exit. • You must return all weights/equipment back to the appropriate storage area that is resides and not leaving any equipment in areas whereby people will trip or cause injury. • If you have any doubts about your fitness or your capability to undertake physical exercise we strongly recommend that you take independent medical advice before undertaking any or continuing to take exercise. You agree to stop using our facility and equipment and inform us if your health changes and seek medical advice. • You must not use the club if you are suffering from any infection or contagious illness. • We strongly recommend that you participate in our induction and exercise prescription programme offered to every member upon joining before commencing use of our facility. • You are responsible for ensuring you correctly operate or use any facility and/or equipment (including adjusting levels and settings). You must consult our staff before use if you are in any doubt. Some areas are unsupervised and we do not accept liability for any harm or injury to you whilst using these area. Fitness • You must complete a Pre-Activity Questionnaire before using any fitness facilities. • You should use the equipment to the level of your competence. Seek instructions before using unfamiliar equipment. • Appropriate clean exercise clothing and footwear must be worn whilst exercising. • Please be courteous to other members when using equipment during busy periods. • You are asked to wipe down the fitness/exercise equipment after use. • You may not use the equipment whilst under the influence of alcohol or recreational drugs. • You must ensure you arrive 5 minutes prior to any induction, personal training session or health clinic appointment. We reserve the right to cancel, rebook and charge for appointments that have failed to be kept. Classes • You must pre-book classes to ensure participation in them. You can participate in an unfilled class at the last moment. • The class timetable and instructors are subject to change without notice. • You are requested to arrive in good time. Participation into the class is denied to anyone arriving more than five (5) minutes late. • If the instructor deems the class to be overcrowded for health and safety reasons, the instructor may restrict the number of attendees into the class. • If your manner in the class is not in keeping with the spirit of the facility or jeopardises the safety or enjoyment of others, the instructor may ask you to leave the class. Personal Trainers • Personal trainers (PT) operate in our clubs on a self-employed basis. Any service they provide to you constitutes a contract between the PT and you rather than us. We accept no responsibility for breach of contract or negligence caused by a PT. Behaviour • You must conduct yourself in a well manner fashion that is does not disturb, impair or restrict the enjoyment of other members. This includes using no foul, loud or abusive language to members or staff. You may not molest, harass or threaten other members or staff. Failure to comply with these rules will result in immediate termination of membership and possibly the involvement of the police authorities. • You may not bring any illegal drugs into the facility. • You must not smoke in the facility, bring alcohol or be intoxicated in the facility. • Only one member is allowed in the shower cubicle at a time. Guest & Visitors • Members may bring guests (Aged 17 and above) upon payment of (1) guest fee (2) relevant identification for proof of age if relevant. • Members are responsible for the guest’s conduct and behaviour whilst in the studio. The member may not leave the facility before their guest’s departure. Complaints • Complaints can be carried out in writing to the management of Urban Health & Fitness. All complaints will be investigated and regarded with a level of high priority. Storage • Lockers are provided for the purposes of keeping gym kit, toiletries and related clothing that may be worn in the facility. Urban Health & Fitness is not liable for any items that are stolen or misplaced within in the lockers. Lockers are provided on a first come first basis. • Storage of items in the locker overnight is not permitted and as such will be cleared every evening during lock up. • We reserve the right to open and search lockers if we believe, on reasonable grounds, that they contain prohibited items. • You must read the health and safety notice and comply with their recommendations. • Bags should not be brought into the main training areas. Guest Passes/ Free day trials • One guest pass can be redeemed per person. • You will be required to complete a registration form and medical par Q form. • No other services, products or cash alternatives available. • Photo ID may be required at the time of claiming your free trial. • Club rules apply to individuals using guest and class passes. Disclaimers • We reserve the right to make minor changes or modifications to our club rules or these terms and conditions without notice in writing to you. All varied club rules or terms of this contract will be displayed at our club’s website. • Neither Urban Health & Fitness Ltd nor its employees/agents of the facility shall be liable for any loss, damage or theft of personal property belonging to the members, or any guest of the member, occurring at the gym premises. • Neither Urban Health & Fitness Ltd nor its employees/agents shall be responsible for any injury occurring upon the gym premises as a result of the misuse of the facilities and or equipment provided by the health and fitness studio. • Members and guests who are in any doubt as to their physical fitness should seek medical advice before training. Our Commitment to you 1. We will respect your personal decision about the exercise you carry out. 2. We will ensure reasonable effort to make sure that our equipment and facilities are in a safe condition. 3. Our staff are qualified to the fitness industry standards as set out by the register of exercise professionals (REPS), the Chartered Society of Physiotherapy (CSP) and other professional bodies. Your commitment to us 1. You shall not exercise beyond your abilities and let us know of any changes to your health. 2. Make aware of the rules and regulations of the club. 3. That you enjoy the facilities and services available to you and to provide any feedback to improve our experience for you. Privacy Policy Privacy of personal information is paramount to our business. Information will be used in accordance with Data Protection Act 1998. The contents of this website are the intellectual property of Urban Health & Fitness Ltd. Any copying, republication or redistribution of Urban Health & Fitness contact, including by caching, framing or similar means, is expressively prohibited without prior written consent. This privacy policy sets out how Urban Health & Fitness Ltd uses and protects any information that you give Urban Health & Fitness Ltd when you use this website. Urban Health & Fitness Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Urban Health & Fitness may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 9th June 2014. What we collect We may collect the following information: • name and job title • contact information including email address • demographic information such as postcode, preferences and interests • other information relevant to customer surveys and/or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: • Internal record keeping. • We may use the information to improve our products and services. • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address] We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Urban Health & Fitness Ltd, 71a High Street, Christchurch, Dorset, BH23 1AS. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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