Frequently Asked Questions

At Urban, we are always here to help, and if your question isn't below, why not head over to our Contact Page and get in touch?

How do I cancel my membership?

We would be sad to hear you want to leave. If you membership period has expired we require 30 days notice in writing. This can be done via email: register@urbanhealthfitness.com or in person by completing a leavers form.
You will receive confirmation that your membership cancellation request has been actioned via an email back to you.

How is payment made?

We do not make direct debit or standing order payments but membership fees are collected via debit or credit card transactions. Payment are made monthly based on the date the membership starts unless you have paid for an annual membership.

What is the minimum age of using the club?

Our minimum age for joining and using the club is 17. 

Do you offer a free fitness programme when I join?

Yes absolutely, as part of our service to ensure you achieve your goals our trainers will provide a free programme designed for you. This can be reviewed at any time and as frequently as you like. 

What equipment do you have?

We have the following gym and fitness equipment 

Resistance Machines

Cardiovascular machines

Other

Leg press

Spin bikes

Free weight dumbbells up to 35kg

Leg curl

2 upright bikes

Kettle bells up to 24kg

Leg extension

1 reclined bike

Power squat rack

Adductor/Abductor Machine

1 hand/leg bike

2 Olympic bars

Functional chest & shoulder cable machine

4 touch screen treadmills

Curved bar

Functional lat pull down and row machine

2 Concept 2 rowers

Range of medicine balls

Assisted pull up machines

1 stepper

Elastic training bands

Multi gym

2 cross trainers

Step boxes

 

1 ski trainer

Punch bag and gloves

 

 

TRX & Olympic rings

Do you have lockers and showers?

Yes, we have power showers in each of the male and female changing rooms. We also have lockers that do not require a coin to lock the door. 

Do you have a crèche/ Sauna/Steam or Pool?

Unfortunately not.  We have utilised the space to provide as much equipment and exercise space as we could.

How do i join up?

To join up you need to come into the club. Joining takes roughly 10 minutes to complete. You will need your bank card details and proof of address when joining 

You can speed up the process and register your details on line. Click here for more information.   

How long in advance can i book my classes?

Members have the ability to book up to 3 weeks in advance. If the class is fully booked, the system will ask you to call the club to be put onto a waiting list.

Can I use the gym or come to a class without being a member?

Yes, our pay as you go rate is £7.50 per session. This includes any classes that are available as well as using the gym.

Follow Urban